Shipping & damaged kits

Where we ship

We ship to addresses in Canada and the United States. Prices are in Canadian dollars.

What shipping costs

You see the shipping cost at checkout before you pay. Canadian orders pay sales tax for the province they ship to; US orders aren’t charged tax.

How long it takes

Every kit is made to order from your photo. Making it takes about 4–6 business days, then shipping takes about 7–12 business days. You get tracking by email when it ships, and every kit page shows the arrival window for an order placed today.

Changing or cancelling an order

Reply to your order email within an hour of ordering and we can change the photo or cancel. After that your kit is already being made.

Returns

Because each kit is made from your own photo, we can’t accept returns for a change of mind.

Damaged, misprinted or missing paints

If your kit arrives damaged, misprinted, missing paints or brushes, or doesn’t arrive at all, tell us here or email us (the address is at the bottom of every page) within 30 days with a photo. We’ll replace it free or refund you, and you don’t need to send anything back.

More answers are in the FAQ.