# Questions

> Custom paint by numbers questions: delivery times, what’s in the kit, choosing a photo, bundles and damaged kits.

Canonical: https://custompaintbynumbers.ca/faq

## Questions

### How long does a custom kit take?

Each kit is made to order from your photo. Making it takes about a week, then shipping takes about 7–12 business days, so most kits arrive in 2–3 weeks. You get tracking by email when it ships.

### What comes in the kit?

A 16×20 in (40×50 cm) canvas printed with your numbered outline, acrylic paints numbered to match, three brushes, hanging hooks and a colour key.

### Do I need to be good at painting?

No. Every space has a number and every paint pot has a number. Match them and fill the spaces; the picture appears as you go. Most people finish a 16×20 in kit over a few evenings.

### What kind of photo should I upload?

A bright, sharp photo where the subject fills most of the frame. Close-ups work better than wide shots, and a simple background makes a cleaner painting. The preview on the product page shows you what you’ll paint before you order.

### Will my kit look exactly like the preview?

Very close. The preview uses the same idea (your photo simplified into numbered areas of colour), but the final pattern and paint colours are prepared for printing, so small areas and exact shades can differ slightly.

### Can I order more than one?

Yes: two kits are 10% off and three or more are 15% off, and the discount applies automatically in the cart. Each kit can be a different photo.

### Can I return a custom kit?

Because each kit is made from your photo, we can’t take change-of-mind returns. If anything arrives damaged, misprinted or missing paints, email us a photo within 30 days and we’ll replace it free or refund you.

## Related

- [How it works](https://custompaintbynumbers.ca/how-it-works)
- [Shipping & damaged kits](https://custompaintbynumbers.ca/returns)